Katarzyna Olejarz
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Birthdate (dd/mm/yyyy):
23/03/1986
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Present yourself:
Katarzyna Olejarz CV
Phone
+44 7395 345207
kasiaaga@icloud.com
Professional with over 10 years experience in hospitality and customer service. My greatest strength is time management, decision making, customer service, communication I have great business and employer expectations awareness. Taking responsibility and natural drive to succeed enables me to manage any challenges. Natural ,calm , energetic, confident, bright, personality makes me great work partner and colleague.
Experience
Ski Technician Sport Butler
01/12/19- 13/04/2020 ,The Chedi Hotel Andermatt Switzerland
-Greeting customers and guests on arrival
-Assist customers with equipment and supplies fitting,
-Complete required documentation for each rental and sale
-Respond to customers in a positive manner, especially when they are relating a problem or issues
Receptionist /Waitress 09/06/2018-5/05/2019
Vapiano Restaurant Edinburgh Scotland
- Welcoming guests on arrival
- Following opening procedures of working station resetting computer systems filling up forms ,
- Informing guests of any deals and discounts
- Answering phone calls
- Taking table bookings
- Communicating with management and staff
- Table service
- Drinks preparation
- Food and drinks service
Traveling 09/ 2016 - 03/2018
Barista / Food Beverage Assistant 11/2014- 09/2016
Valvona & Corolla Caffè Bar Edinburgh Scotland
- Working as a barista making coffee ,serving food
- Working as a host
- Money handling stock control.
Skills
Knowledge of food and beverage
Organized
Planning
Communication skills
Small Team management
Time management
Social media management
Creativity
Written communication
Customer service
Research
Hospitality
Flexibility
Ms Word - very good
PowerPoint - very good
E-mail - very good
Social media - very good
Languages
English -fluent written and spoken
Polish -native
French -basic
German- basic
Education
Interior Architecture Higher Education Diploma
Edinburgh Napier University 2009/2011
Hobby
Traveling, art , sports swimming, volleyball , learning languages, photography, sports events, socializing, reading, winter sports